Privacy Policy

Privacy Policy

Santosh Hospital, Ghaziabad

At Santosh Hospital, Ghaziabad, we are committed to safeguarding the privacy and security of your personal information. This Privacy Policy applies to all visitors, patients and users accessing or using the Santosh Hospital website and services provided therein. By visiting our website or submitting your information, you agree to the terms outlined in this policy. This policy is governed by Indian Laws, including the Digital Personal Data Protection Act, 2023, The Information Technology Act, 2000 -Section 43A and The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011. References to HIPAA and GDPR apply only where relevant, such as when treating international patients or storing data abroad.

Overview

By accessing or using the services on www.santoshhospitals.com ('Website') operated by Santosh Hospital, or by providing your information, you consent to the collection, use, processing, storage and sharing of your data as outlined in this Privacy Policy. If you do not agree, please refrain from using the services or sharing your information. We may update this policy at our sole discretion at any time. If you are using the services on behalf of another person or entity or a child, you confirm that you are authorized to accept this policy on their behalf.

Our Commitment

  • We employ stringent physical, electronic and managerial security measures including SSL encryption and access control protocols, regular security audits and firewalls and staff confidentiality obligations to ensure your personal information remains confidential.
  • Personal data is retained only for as long as necessary for the purposes stated or as mandated by law. We respect your privacy and do not disclose your personal details such as your name, contact information, or medical records to external parties unless legally obligated or necessary for service delivery.

What Information We Collect

To provide the best services and meet your needs, we may ask you to voluntarily provide us with information that will enable us to personally identify you. We collect personal data when you book appointments, submit inquiries or forms, use our website services. The kind of information we may collect from you may include the following -

  • Name, phone number, email ID, Gender, Date of birth, address
  • Medical history and health-related data
  • Device and network information
  • IP address and location (for analytics and security)

How We Use Your Information

All the Personal Information that you voluntarily provide us may be used by or processed by Santosh Hospitals or its partners for various purposes including but not limited to the following:

  • Schedule and confirm appointments via SMS, WhatsApp or e-mail
  • Maintain accurate medical and patient records
  • Improve service quality and website functionality
  • Communicate service updates, appointment details, or notifications via SMS, WhatsApp or e-mail
  • Feature testimonials (only with prior consent)
  • To respond to any legal summons and processes.
  • For legal and compliance requirements.

Disclosure of Information

We may share your data with authorized third-party service providers only for essential operational, legal, or compliance purposes. These providers are required to adhere to confidentiality and data protection standards. Santosh Hospital implements reasonable security measures to protect your information. However, once the information is shared in accordance with applicable legal and regulatory requirements, the hospital shall not be held liable for any subsequent misuse.

Testimonial & Feedback Usage

  • If you submit a testimonial or review on our website
  • It may be used for promotional purposes with your prior consent.
  • Your name and photo will only be used with your permission.
  • You may request its removal at any time by writing to us at E-mail ID- care@santoshhospitals.com
  • Your request will be processed within reasonable time.

User Responsibility and Liability

Users are encouraged to provide accurate and complete information when booking appointments or submitting inquiries through our website. Santosh Hospital is not responsible for delays or technical issues arising from user-end errors, network problems, or general internet disruptions. While we strive to ensure smooth functionality, occasional interruptions may occur due to maintenance or hosting-related issues.

Cookies & Tracking

We use cookies to analyze website traffic, track IP addresses, keyword searches, and user interactions to help improve site performance and user experience. These cookies do not store any sensitive personal information and are used strictly for analytical and functional purposes in compliance with data privacy regulations.

Data Retention & Destruction

Personal data is retained for the period required by applicable law or hospital policy. Upon expiry of this period, this data is securely deleted or anonymized.

Data Retention & Destruction

Personal data is retained for the period required by applicable law or hospital policy. Upon expiry of this period, this data is securely deleted or anonymized.

Modifications to This Policy

Santosh Hospital may update this Privacy Policy from time to time to reflect operational, technical, or legal changes, including updates related to hosting service interruptions or website maintenance. All changes will be published on this page with a revised effective date. We encourage users to check this page regularly for any updates.

External Websites

This Privacy Policy applies solely to this website. We are not responsible for the privacy or security practices of any external websites accessed via links from our site. Uses are advised to review the privacy policies of such external sites to understand how their data will be handled.

Law and Jurisdiction

Use of this website and any dispute arising there from shall be governed by the laws of India. All legal proceedings shall fall under the exclusive jurisdiction of the courts located in Delhi NCR.

Contact Information

If you have any concerns, complaints, or requests regarding your data, you may write to us at Email ID- care@santoshhospitals.com .We are committed to addressing your queries within a reasonable time.

For further assistance, contact:

Dr. Manish Sabharwal
Medical Director
Email: manish.sabharwal@santosh.ac.in

Legal Department

Email: legal@santosh.ac.in